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Fortigate maintainer account not working

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Fortigate maintainer account not working. For the maintainer to work you have to do a hard power cycle. Use the following command in the CLI to change the status of the maintainer account. GUI asks for a token code which I dont have. Yeah, you were right, the maintainer account can only be accessed if the unit is totally power-cycled and logging into the maintainer account is the first thing you should do after the login prompt appears within 60 seconds. Adding a password to the admin administrator account For security purposes one of the first things you should do is add a password to the admin account. Since 5. FortiGate. Solution: Select the top-right user icon and navigate to Configuration -> Backup to take a backup of the current configuration. Solution This issue is observed when someone attempts to log in to the FortiGate device using administrative credentials, but the login is unsuccessful. 2. etc. 4 Solution If the &#39;Unknown action 0& connect to the fgt with a com cable, if not com port then use USB cable with fortiexplorer. Jan 10, 2018 · FortiGate 100D will not accept factory login. Aug 13, 2024 · the reasons for a failed Admin login on FortiGate or an unsuccessful login on the FortiGate GUI. Any guidance is May 22, 2024 · Hello! Need help with reset admin password. I have a Fortigate 100D from my job and I was trying to do a factory reset by: 1- From a PC, connect to Fortigate unit using Hyper Terminal. Scope: FortiGate 7. ScopeAll FortiGate models. If the maintainer account does not work properly, you can only format the CF card by the console, and then use tftp to import the image to restore the device. For detailed steps for this connection, see Technical Tip: How to connect to the FortiGate console port. Thanks Kangming May 25, 2015 · This article provides a solution to address the issue when an admin user is not able to create a new administrator user account on the FortiGate WebUI. 4+ & 7. 2- at the console login prompt, type in " maintainer" for userid 3- Type in " bcpbFGTxxxxxxxxxxxxx" for password (After bcpbFGT put the S/N of the Fortigate) I tried this method but it still says incorrect username or password. Administrators with physical access to a FortiGate appliance can use a console cable and a special administrator account called maintainer to log into the CLI. You can edit the default administrator account named admin. Sep 17, 2018 · I am sorry to hear you encountered a problem with reloading the firmware image (TFTP). The only thing the maintainer account has permission to do is reset the passwords of super-admin profile accounts. As per Bug ID 829544, FortiOS 7. I tried to switch around several paramaters for the custom server but without any success. I checked CLI reference document however didn't find anything regarding options available for maintainer account. (you can use some super-long password and limit trusted hosts) Oct 19, 2020 · that authentication prompt is not showing when policy is having user configured. After logging in, change the admin Description This article explains how to reset a lost admin password on a FortiGate, with a physical access to the unit and a few other tools. The password is bcpb with the serial number of the firewall with the Aug 23, 2019 · This article explains what to do if the admin user lost his FortiToken or if the Token is not working. I'v also checked the Azure documentation for a response and none found. 0 0. If you can get in via the maintainer account then you may be able to "exec factoryreset" the unit to get it back to dafault config- but not sure on that detail. So, no dice. bcpbFGT51E3U16005613. I connected via putty and followed guide. You have limited time to complete this login. Subsequent access to the maintainer account after that is not permitted. The FortiGate OS is at the running stage when the 'STATUS'/'STA' LED is flashing. My " full config etc. For the password bcpb + the serial number of the firewall (letters of the serial number are in UPPERCASE format) enter exec factoryreset and press Y. Nov 14, 2019 · As stated before, only a super_admin can create a super_admin account. Jul 2, 2009 · It is not possible as well to disable local admin users Note that if the default admin is gone, it will be difficult to recovere, in case of loss of all passwords. To disable. Solution: To enable this feature it is mandatory to first enable the password-policy status on the FortiGate: config system password-policy. Make sure to enter the serial number in upper-case format. If you are a registered FortiGate user, you can always contact Fortinet Technical support to obtain a procedure for resetting your administrator Oct 1, 2020 · This article provides the details of effects when Maintainer account is disabled. The article tutorial to reset password or reset default Fortigate firewall device in case of forgetting password access to firewall. I would definitely recommend to have some backup admin without token. After the reboot, you should see the serial number displayed in the console. I can not login web UI ( https://192. If the FortiGate cannot be physical secured: Ensure USB firmware and configuration installation are disabled. I have tried pressing <space> during boot (no login prompt came up for me to use the maintainer account as with the Fortigates) and get presented with this menu: [G]: Get firmware image from TFTP server. Solution . In this case, web browser Oct 27, 2021 · If the maintainer account has been disabled via config then I dont think this process will work and you may well be stuck with a unit you can't use. Be aware of any NAT that occurs between the desired device and FortiGate. 0 set trusthost3 0. In some cases, it is possible to reach the FortiGate unit through a Ping, Telnet, or SSH, but not through the web admin GUI. To replace the admin passwords for all FortiSwitches managed by a FortiGate, use the following commands: config switch-controller switch-profile edit default set login-passwd-override {enable | disable} set login-passwd <password> next. Solution: A maintainer account feature existed in FortiOS to provide log in assistance to a FortiGate in an environment in which the admin password was lost. Jun 13, 2024 · So It’s so easy, the first step to do is to test whether we can access our fortigate firewall using the “maintainer account” or not. Solution This process requires connectivity to the con Oct 25, 2023 · Thanks for your response, sorry I forget to write the fgt version, it is 7. Disabling the maintainer account. Default is enable. 0 reset admin password ? Maintainer account serial no. Apr 17, 2017 · This article explains what to do when access to the admin password for a FortiManager or FortiAnalyzer unit is lost. It is possible that someone has disabled the "maintainer" account for security reasons. admin-port <port_number> Jul 24, 2017 · Enter maintainer as the username. g. 0 maintainer is not able to remove 2FA from an admin account, so if you have only one admin, with token, bad times await if the token becomes unusable for any reason. Perform a hard reboot on the server and log in with the maintainer user and password. 4 High availability VRRP on EMAC-VLAN interfaces Abbreviated TLS handshake after HA failover Jan 26, 2022 · If the maintainer account does not work properly, you can only format the CF card by the console, and then use tftp to import the image to restore the device. (super_admin account configs are excluded from such backup) You could try reverting to a previous config revision, or restore a known-good (or manually fixed) config, but I suspect that these actions might not be available to non-super_admin accounts. 4) for security reasons. " Starting with FortiOS 7. Oct 30, 2012 · Wait until the FortiGate OS is running again. In those units, accessing the FortiGate through FortiExplorer at the BIOS level is not possible. The maintainer account, which allowed users to log in through the console after a hard reboot, has been removed. Password has its own format and it will be bcpb<serial-number>. 過程一定要重開機 Feb 11, 2024 · Even attempting to recover the account using the Maintainer account for FortiGate (which was removed starting FortiOS 7. [F]: Format boot device. The article describes how to reset the admin password using the maintainer account in the secondary unit and synchronize the config to the primary without a network outage. Depending on your firmware version, when you first log into the GUI you maybe presented with an option to change the admin account password. Users must instead have physical access to the FortiGate and perform a TFTP restore of the firmware in order to regain access to the FortiGate. For firewall lines without a hard reset button, you will use the maintainer account to reset the password for the firewall (in case the maintainer account has not been disabled). 0. Solution The Admin user with physical access to a unit has been lost. please help May 6, 2013 · Isolate the FortiGate unit: If there is an intermediate switch between the FortiGate unit and the provider, confirm that it has the correct MAC address of the FortiGate unit and that the FortiGate unit also has the switch's MAC: FGT # get system arp . Solution. 0+ GA releases. - Emirjon If you have found a solution, please like and accept it to make it easily accessible for others. The password is bcpb+ the serial number of the firewall (letters of the serial number are in UPPERCASE format) Example:bcpbFGT60C3G10016011 Jun 18, 2021 · Disconnect the FortiGate from the power, wait 30 seconds and reconnect the FortiGate. The serial number is case sensitive so for example you should use FGT60 B, not FGT60 b. Hi viewers Reset the FortiGate firewall using maintainer modeThis maintainer option will be available on the below versions of 7. If my fortinet start, i'ill see in console menu: FortiGate-81 I had to factory reset 60F via maintainer account (also wasn't able to reset just rename the admin account), downgrade 60F to 609 and use a bit older firmware backup to restore it, after it worked like a charmand then i upgraded further. Start the console. Scope: FortiGate. They are disabled by default: Sep 20, 2023 · FortiGate v7. read topic: Resetting a lost admin password - Fortinet Community but version of firmware another or maintainer is disable. If my fortinet start, i'ill see in console menu: FortiGate-81 If an Administrator loses their FortiToken or the FortiToken is not working, they will not be able to log into the admin console through the GUI or the CLI. As per subject - if I get a used/preowned Fortigate without knowing admin-level password and maintainer feature/account disabled, is there an alternative to getting admin access to such Fortigate/resetting it to factory defaults (no need to get the configuration)? Oct 27, 2021 · If the maintainer account has been disabled via config then I dont think this process will work and you may well be stuck with a unit you can't use. in case FortiToken Mobile is lost). says Login incorrect. The maintainer account allows you to log into a FortiGate if you have lost all administrator passwords. What I'd try is to login as 'maintainer', export the config, change the account setting, and restore. When enabled, the maintainer account can be used to log in from the console after a hard reboot. Restart the FortiGate. set status enable-----> Default is disabled. We have a situation where an admin changed the password and has since left and is not contactable. The most important requirement to reset admin password is the user must have the latest backup configuration file of FortiGate, then open the configuration file using text editor or notepad, find the '# config system admin' section in the configuration file. A FortiGate Device can be reset to Factory defaults by using the CLI interface. But I cannot assign it to any account. Once the FortiMail unit has finished rebooting, on the login prompt, enter maintainer. Expectations, Requirements This article describe the configuration to verify if administrator could not run debug commands in FortiGate CLI. May 22, 2024 · Hello! Need help with reset admin password. 99 ) using default If you do not convert the admin password before downgrading from FortiSwitch 7. 4 | FortiGate / FortiOS 7. For security reasons, users who lose their password must have physical access to the FortiGate and perform a TFTP restore of the firmware in order to regain access to the FortiGate. 0 and later, the admin password will not work after the switch reboots with the earlier FortiSwitchOS version. Physical access to the FortiGate can allow it to be bypassed, or other firmware could be loaded after a manual reboot. Sep 20, 2008 · My problem: I thought there would be a " super_admin" access profile. If that does NOT work try bcpbxxxxxxxxxxxxx as the password. I am rolling out Version 7. Unfortunately I can not simulate this that's why asking you guys. GUI access, HTTP and/or HTTPS, has to be enabled on the interface. 1&#43;. In the event of you lost or you do not know the admin password for the fortigate unit, how to reset the Firewall unit? The only thing that you can do is to use maintainer account which have permission to do reset for super admin password or do firewall factory reset. Then enter the password or paste it from the clipboard. I'm assuming you did this? Additionally if you did and it's still not working you can tftp or USB copy the version of code you want onto it. Hello, I have FortiGate 51E and I do not remember the admin password. I am pasting the CLI NTP 2) In the row corresponding to the admin administrator account, mark its check box. May 7, 2010 · This article explains multiple ways to list and disconnect administrators currently logged in to a FortiGate. Scope FortiOS. Feb 1, 2023 · This article informs FortiOS admins regarding the latest changes in the Maintainer account feature. R Disable the maintainer admin account. There is also an option to reset FortiGate to factory settings without losing management access. Solution There are three ways to list and disconnect administrators currently logged in to a FortiGate. Fortinet Documentation Library Jun 2, 2015 · If an Administrator loses their FortiToken or the FortiToken is not working, they will not be able to log into the admin console through the GUI or the CLI. It means that the console prompts the login. password doesn't work. Previous administrator disable sim-card and leave to another country. When upgrading from a FortiSwitchOS version earlier than 7. Mar 25, 2024 · This article describes how to enable the force-admin password change feature for FortiGate admin accounts. Install the FortiGate in a physically secure location. To do that, you will need: physical access the box; Console cable Notice that each account can define its management host or subnet differently. Apr 8, 2022 · FortiGate. Apr 26, 2023 · This article describes the necessary procedures to recover device access with a backup made with a prof_admin account, restored to the device that lost the super_admin account. Technical Tip : How to prevent brute force attempts to a FortiGate administrator account login Jan 10, 2018 · 1- From a PC, connect to Fortigate unit using Hyper Terminal. : FGT50B $ show full-configuration system admin config system admin edit " admin" set remote-auth disable set peer-auth disable set trusthost1 0. However, this procedure will not allow changing the two-factor authentication (e. Solution: If the FortiGate is down under FortiCloud as shown in the image below: Check the Region in FortiCloud as shown below: Then on FortiGate, navigate to Security Fabric- > Fabric Connector, 'Double Click' 'FortiManager' and check if FortiGate Cloud is selected here, and log in with the FortiCloud account linked to the Jan 10, 2024 · It seems the NTP Clients on all of them (Fortinet and custom servers) are not working. Solution FortiManager or FortiAnalyzer products do not have a password recovery mechanism (maintainer account) as there is in FortiOS. Nov 16, 2010 · From what I' ve been able to find, I should be entering the following to access the CLI to execute a reset to factory default settings: 1- at the console login prompt, type in " maintainer" for userid 2- Type in " bcpbFGTxxxxxxxxxxxxx" for password (XXXXXXXXXXX will be the S/N of the Fortigate) 3- after a successful login, now do changes to After the device reboots, there is only 60 seconds or less to type in the username and password. one day I restore that backup configuration file on that pro account. https://www. Till that day I can't access the admin account. This topic describes how to edit the default admin account. With this maintainer account: - The password of the admin account can be reset (if it exists). Type in the username: maintainer. " Oct 26, 2023 · Thanks for your response, sorry I forget to write the fgt version, it is 7. doitfixit. Now you can login through preferred medium. This is especially useful if you are setting up VDOMs on FortiGate, where the VDOM administrators may not even belong to the same organization. Physical access to the device and a few other tools may be required for the process. Logging in as 'maintainer' is a tedious job, also. Sep 26, 2016 · I have a FG 800C that was working fine I Backup my configuration, edit it and restore it now I cannot login to the unit, every try resolve i wrong user and password I Try to Login using Fortiexplorer with user "maintainer" to recover my password. try login as "maintainer" with bcpd+sn#, not worrking, looks like diable this feature. eg: bcpbFG600CXXXXXXXXXXNote: Letters of the serial number are in UPPERCASE format. Nov 25, 2020 · Overview. Rebooting them does not solve the issue. 0 set trusthost2 0. Configuring administrator settings. There ar Sep 8, 2015 · how to recover the admin password, restore admin account, disabling 2FA using the maintainer account and hidden command. GUI: To list administrators logged into the FortiGate via GUI Feb 26, 2006 · This following is from the manual. Hello Fortigate Experts, Can we run Hardware diagnostic commands via maintainer account? To check if there are any hardware issues on the gate. This could be due to variou Maintainer can only reset the admin password, it cannot disable or change the 2FA method. Scope FortiGate. Prerequisites: A console cable. The firmware has to be up and running before a CLI interface is available. After reloading the image, before uploading the l Jan 26, 2022 · Does anybody know how to do the Fortigate 80c v4. 0 and above. is anyway to do hard reset or soft reset to let us able to use this equipment or throw it to the garbage directly. After the device reboots, there is only 60 seconds or less to type in the username and password. Once the STATUS LED is flashing, in the first 30 or 60 seconds press the external button until the FortiGate reboots itself. SolutionWhen trying to create a new administrator user account, the “Administrator” box was greyed out and there is no way May 19, 2022 · the scenario when the admin access are lost to the FortiGate, the possibility to recover access with a maintainer account (reset password) is existing. In some environments, administrator can be restricted to perform debug/diagnostic but still allowed to perform configuration. 4) may not be possible due to Multi-Factor Authentication (FortiToken). If you don't have any other super_admin account, you will need to factory reset, and then restore a config backup. Apr 24, 2023 · Fortigate-教學(4) admin密碼還原. CONGRATULATIONS…!! FortiGate Firewall is restored to the factory defaults configurations. Refer to the attached KB to format the boot device and reload the firmware image. Once the boot process is complete and you are asked for a login, enter maintainer as the user name. In order to prevent unauthorized access to the FortiGate, it is highly recommended that you add a password to this account. ScopeFortiOS. Cloud based configuration management, analytics and reporting for FortiGate devices, connected access points, switches and extenders Visit Now Leverage security fabric, enhance visibility with Cloud-based Network Analytics, central logging, reporting to get automated insights into network and security infrastructure Visit Now Apr 12, 2018 · I have Fortigate 30D. If there is another Administrator that can log into the device, they may be able to reset the two-factor settings configured for the first Administrator, or create a new Admin user for them. " Default administrator password. Scope . Disable the maintainer admin account. 1. It is recommended to have the credentials ready in a text editor to copy and paste them into the login screen when required. Nov 1, 2004 · Connect the computer to the FortiGate unit using the null modem cable. Aug 24, 2017 · By default, each FortiSwitch has an admin account without a password. Mar 22, 2019 · The account will be able to reset the password for any super-admin profile user in addition to the default admin user. Terminal client communication parameters: 8 bits no parity 1 stop bit 9600 baud (the FortiGate-300 uses 115,000 baud) Flow Control = None . This takes into account the possibility that the default account has been renamed. reboot the device and wait for it to ask for the username. The maintainer account is used on fortigate firewalls Nov 25, 2009 · Thank you very much rwpatterson. - The unit can be reset to the factory default configuration using the execute factoryreset command. During the boot sequence you hit a key and get into a boot menu. This article provides a guide through the process of removing Multi-Factor Authentication to regain access to the FortiGate. The maintainer account relies on this. end Sep 6, 2017 · Review the FortiAP operation to see if it´s working as expected. 1, so maintainer account is not working, also'd also try that with bcpb<SN> password without success. Dec 20, 2013 · This article describes some possible causes for non-working GUI access. 013, because it is the Mature one, but also observed it with Version 7. ScopeFortiGate 6. Ideally, try to test without the switch in the path. I tried connecting using USB MGMT port through fortiexplorer but it asks for token code even if the laptop i If you get locked out or you just need to reset the admin password for your FortiGate you are in luck! This video will walk you though getting back into it. From there you can reimage the device Jan 26, 2022 · If the maintainer account does not work properly, you can only format the CF card by the console, and then use tftp to import the image to restore the device. ; The password is bcpb plus the serial number of the unit. Type in bcpbFGTxxxxxxxxxxxxx as the password. Alternately you can create a new administrator account, and delete the existing admin account. Scope: FortiGate v. I have tried FortiGate Explorer as well. Thanks Kangming When trying to login via console using the "maintainer" account and "FGT60serial" it keeps coming back with "Login Incorrect". 0 set accprofile " prof_admin" set Jan 8, 2023 · super admin’s name was 'admin', and I got all firewall configuration backups on my pro account, that account does not have super admin privileges. You should now be logged into the maintainer account. 3) Select 'Change Password'. The password is "bcpb" followed by the FortiGate unit serial number. An important takeway: never have only one admin account with 2FA. 168. This model does not have a rear reset button so no luck doing that. 4 Allow the FortiGate to override FortiCloud SSO administrator user permissions 7. Not familiar with these firewalls but assume command is used from a telnet/hyper terminal session: "To reset the unit, go to System > Maintenance > CLI: execute factoryreset Shutdown and select Reset to factory default. 0 Oct 30, 2013 · To do this you have to directly log on to the unit and reset the password using maintainer account. This seems like a very strange change to me, given you already need physical access to the device and to be able to power-cycle it to make use of the Maintainer account; I'm curious what the reasoning behind this change was. Remove maintainer account 7. com/blog/2013/10/30/resetting-a-lost-fortigate-admin-password/ maintainer. 0 to FortiSwitch 7. not able to retreat login and password from previous guy. in the higher version, Nov 5, 2019 · If you attempt to use the maintainer account and see the message on the console, “PASSWORD RECOVERY FUNCTIONALITY IS DISABLED”, this means that the maintainer account has been disabled. Solution To reset the admin account password using the maintainer account, it is necessary to power cycle the sec Nov 6, 2023 · reset fortigate to factory default, reset fortigate admin password, resetting a lost fortigate admin password, fortigate password reset, reset an admin passw Jun 3, 2005 · If you cannot log into your FortiGate unit because you have forgotten or lost your administrator account password, you can use the information in this article to regain access to your FortiGate unit. Interface settings. ScopeFortiGate. Cheers! If you do not see the serial in the console, you need to reboot the Fortigate VM from the Cloud Control Panel. Scope FortiAuthenticator v3. SolutionPolicy is configured with the user however authentication prompt is not received to the userThis can happen due to two reasons:1) Traffic is not matching the configured policy2) There is policy configured to allo Apr 29, 2024 · The previous method that involved a maintainer account is now removed (since 7. SolutionIn this case, the only option is to Flash Format the device. 0+. Scope FortiManager, FortiAnalyzer. By default, your FortiGate has an administrator account set up with the username admin and no password. xxxxxxxxxxxxx will be the S/N of the Fortigate. Periodically a situation arises where the FortiGate needs to be accessed or the admin account’s password needs to be changed but no one with the existing password is available. CLI commands: config system Aug 28, 2009 · At the console login prompt, type in "maintainer" as the userid. Related Articles. . It might work but I haven't tried before. 7. This can happen if you restore a config backup that was generated by a non-super_admin. end Sep 7, 2015 · It does not change the firmware version or the antivirus or IPS attack definitions. I can login, but when trying to reset password i get Mar 22, 2019 · Other models work with FortiExplorer, but those models use a USB port that is part of the FortiGate in addition to the console port. Fortinet Documentation Library admin-maintainer {enable | disable} Enable/disable hidden maintainer user login. 4) In the old Password field, do not enter anything. In this case, reverting to a snapshot or re-provisioning the VM and restoring the configuration (without a password for the admin account) is the only solution. 2- at the console login prompt, type in " maintainer" for userid 3- Type in " bcpbFGTxxxxxxxxxxxxx" for password (After bcpbFGT put the S/N of the Fortigate) I maintainer account problem. (In its default state, there is no password for the admin account). 4 no longer has the Maintainer account (At least by default). Jan 11, 2017 · Hello, The two factor authentication using token has been accidentally enabled for fortigate 100D device that we have. 0 or later, the admin password will remain in SHA1 encryption. Solution If th Feb 5, 2022 · Solved: Hi all, Base my need, I use reset button behind firewall to reset mine 90D. This article describes how to access to the FortiAP from the FortiGate and which commands could be collected directly from the FortiAP to see its current memory-usag, cpu-usage, if there´s a kernel panic, if there´s process crashing, etc. I know only the password. 6. Learn how to set or reset the default administrator password for your FortiGate device in the Fortinet Documentation Library. 4. 4 the maintainer account was removed, meaning this method to reset a password will no longer work. The maintainer account was removed from FortiAnalyzer & FortiManager products based on security concerns of possible malicious use of such an account on these products in particular. Mar 22, 2019 · Resetting a lost admin password for the VM-s using the maintainer account is not possible. mphg scqj agmbij xyttoxu xyi sbkkvv sboph llzrsfx jpmty lhnyc